Refund

Refund policy

Refund requests are reviewed inside a published refund window. Abuse, chargeback fraud, and repeated issuance cycles can void eligibility.

How requests are handled

• Requests are submitted from the account page with a reason.
• Support reviews billing history, issuance history, and abuse indicators.
• Approved refunds are executed through Stripe.

When requests may be denied

• Confirmed abuse, repeated refund cycling, or payment fraud.
• Requests outside the posted refund window.
• Inability to verify purchase ownership during manual review.