Help and recovery

One support path for setup, billing, devices, refunds, and restricted networks.

Matora keeps support intentionally direct. The account page is the operational source for billing, devices, refunds, downloads, and recovery.

A bright desk prepared for support and account recovery

Setup and activation

Resend setup email, reset password, or continue an interrupted checkout-to-account flow.

Device approval

Approve Windows devices in the browser and let the client finish sign-in automatically.

Billing and refunds

Manage subscriptions in Stripe Billing Portal and track refund status from account.

Restricted networks

Use the Windows app diagnostics to see whether WireGuard, REALITY, OpenVPN/TCP, or Hysteria2 is active.

Help and recovery

One support path for setup, billing, devices, refunds, and restricted networks.

Matora keeps support intentionally direct. The account page is the operational source for billing, devices, refunds, downloads, and recovery.